 |
Training
Bluering's implementation approach is based on the concept of knowledge transfer from the consultants to the client project team. This concept is an integral part of the bluering philosophy so as to ensure the following:
- Customer super-users will be capable of supporting the system themselves.
- Client team members become quickly proficient when handling the application to further facilitate the implementation process.
Knowledge transfer is essential to customer project members because it enables them to understand, use and support bluering applications. Knowledge transfer relates specifically to the use of the system and any necessary day-to-day setup that is required to support users.
To accomplish knowledge transfer, bluering uses the following:
- Formal project team training.
- Practice sessions.
- Informal workshops on complicated functionality as required with super users during implementation.
- Additional business requirement analysis and mapping of requirements to solutions.
- Functionality demonstrations.
- Problem resolution throughout implementation (both at a technical and functional level).
- Acceptance testing the solution.
Almost every task that customer team members work on throughout the project allows them to build up knowledge of the system. If any member of the customer team finds difficulties in performing a certain task or learning a specific part of the module, a consultant can perform additional knowledge transfer as per the tasks above.
|
|
